Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Packed lunches

Snack bar

Special diet menus (on request)

Vending machine (drinks)

Vending machine (snacks)

Kid meals

Wine/champagne

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

Tennis court

Golf course (within 3 km)

Skiing

Table tennis

Hiking

Cycling

Horse riding

Mini golf

Ski storage

Ski school

Ski pass vendor

Ski-to-door access

Badminton equipment

Walking tours

Bike tours

Live music/performance

Live sport events (broadcast)

Aerobics

Sauna

Outdoor pool

Outdoor pool (all year)

Pool with view

Heated pool

Pool cover

Sun loungers or beach chairs

Sun umbrellas

Spa facilities

Spa lounge/relaxation area

Fitness

Fitness classes

Personal trainer

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Garden

Terrace

Sun terrace

Shared lounge/TV area

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Designated smoking area

Pet basket

Pet bowls

Key access

Key card access

Internet services

WiFi

Free WiFi

Express check-in/check-out

Tour desk

Luggage storage

ATM/cash machine on site

Invoice provided

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Children's playground

Evening entertainment

Board games/puzzles

Daily housekeeping

Parking garage

Electric vehicle charging station

Accessible parking

Bicycle rental

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

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Tirol Lodge

Ellmau

Tirol

Austrian Alps

Austria

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I booked a non-smoking room with a large double bed measuring 151 by 180cm (as stated on the booking confirmation). Instead, I was given a room that stank of cigarette smoke so badly it was hard to breathe. After complaining, I was eventually moved after being originally told to stay the night in the room which I stated was unacceptable, I was moved to another room that was just as bad, the same tiny, claustrophobic size, with two single beds shoved together and a hard wooden frame sticking up in the middle with no mattress covering. Not only was this false advertising, it was impossible to sleep on.

Neither room was acceptable, and both felt more like a prison cell than a hotel room. The room was next to the hotel’s swimming pool, which was loud early in the morning at 8am opening time. Be aware that other rooms faced a large busy car park and motorway, which only added to the noise and horrible atmosphere.

To make things worse, I was never given a room key and was told by staff that if I left the room, I wouldn't be able to get back in. This is a huge safety issue and made me feel trapped and completely unsafe. I had to place glass bottles against the door incase someone entered whilst i slept as it was unknown who held the keys for the room!

The manager refused to acknowledge the smell, offered no real apology, and later sent a message on booking.com app falsely accusing me of “aggressive behaviour” when all I did was calmly raise valid concerns. The hotel’s response was unprofessional, dishonest, and defensive from the start. When speaking to Annette, the manager, in the morning, she explained that they “don’t give refunds”. We don’t feel that we got what we paid for and what was described, so we found this to be a strange claim to make without investigating further.

Yes, we were offered breakfast, but it wasn’t a solution to our issue, and we didn’t want to stay at the hotel any longer, nor did we request breakfast in the first place!

Strange and unprofessional behaviour from management, which I have added their booking.com reply for all to see. I would have left were it not for the time and being exhausted from travelling. Honestly didn't think this would happen to me and my partner. worst experience I've ever had in a hotel.

For clarity: I am not looking for further excuses or a generic “please contact us” reply. I already tried to resolve this directly with the hotel, but management refused to accept any fault. They also failed to respond properly through Booking.com. The matter is now with my credit card provider.

⚠️ Worst Hotel Experience – Unsafe, Misrepresented, and Unprofessional Management

Scottish Borders, Scotland

171 rooms, panoramic sauna, relaxation room with Kaiser view, year-round heated outdoor pool, outdoor fitness area and a lobby lounge to chill out and enjoy. The ski slope right next to your door ... pure ski-in and ski-out! Free underground parking and an in-house ski depot.

4.0/5

Tirol Lodge

4.0/5

Ellmau is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities